Quality Assurance

At EOIR, our customers come first. Years priming Omnibus and other contract vehicle efforts provide EOIR Technologies invaluable experience in the successful execution of contracts.

Our Contract Execution Approach includes elements that ensure the highest quality products and services are provided to our customers:

Administrative/Quality Assurance Manager
Quality Assurance System
Detailed Execution Plan
Risk Recognition and Reaction
Work Definition End Products/Deliverables
Maintaining Technical Expertise in the Workforce

Administrative/Quality Assurance Manager
The EOIR team has a dedicated Administrative/Quality Assurance Manager (A/QAM) who meets with the customer to discuss the technical, timeliness and cost effectiveness quality metrics. The A/QAM presents the EOIR Contractor Self Assessment report to the Navy for consideration and comment. The goal of these meetings is to confirm the accuracy of our self-assessment. If our EOIR team Contractor Self Assessment Report has overlooked inputs, then the A/QAM reassesses and revises our internal processes to capture these inputs and data in the future. This process is designed to be proactive and preventative.

EOIR understands that Navy programs seek to advance the state-of-the art technology. The very nature of this work presents technical challenges. Our process is designed to identify any technical or logistical challenges early enough in the program to allow us to meet all program objectives.

Our proven and demonstrated Quality Assurance processes have been tailored around the unique requirements of our customers. We believe this provides our customers with a high level of confidence in our ability to execute each and every task in accordance with the cost, schedule and technical requirements.

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Quality Assurance System
Our proven and demonstrated EOIR quality assurance program has been tailored to the unique technical and contract requirements of the SeaPort-e effort. EOIR has a dedicated Quality Assurance Manager who provides products that will support and link with the Virtual SYSCOM Technical Leads and the Award Review Board.

EOIR Technologies’ primary quality assurance monitoring tool is the Detailed Execution Plan (DEP). The DEP quality assurance process is common to all of our technical support efforts for Government organizations such as the NVESD, NGIC, NGA, INSCOM, ARL and others. However, for each of these organizations and customers, we have tailored our DEP Quality Assurance process to the unique technical and contracting requirements of that particular organization.

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Detailed Execution Plan (DEP)
The DEP begins with the proposal submitted during the competition phase prior to Task Order award and greatly expands the tasks in a Work Breakdown Structure (WBS). The DEP provides the details by which the task will be executed, tracked, and managed.

The key elements included in the DEP are technical understanding, task approach, identification of key contributors, schedule of key milestones for work progress and cost allocation for personnel and materials. The DEP is comprised primarily of four individual reports: the Earned Value Management (EVM) Report, the Quality Assurance Self Assessment Report, the Risk Mitigation Plan and the Task Approach. Each of these reports plays a critical role in the quality assurance process.

The Earned Value Management report quantifies the overall program progress by determining the percentage of task completion or earned value and comparing this to the program expenditures.
The Quality Assurance Report considers elements from each of these reports and provides performance ratings.
The Risk Mitigation Plan considers the specific type of risk and identifies an alternative program path to reduce that risk and any associated costs.
The Task Approach document examines alternative technical approaches as well as defines the specific Work Breakdown Structure for this effort.

Quality assurance processes and metrics are embedded throughout the entire DEP process. The DEP is a living document that starts with contract award and is revised and enhanced as the program proceeds through IPR, Preliminary Design Review (PDR), Critical Design Review (CDR) and the final deliverable.

The DEP adheres to the cost, schedule and scope of the award and takes the formal award and further delineates it into a detailed Work Breakdown Structure (WBS). Specific subtasks are identified and staff, facilities, equipment and resources are assigned. Our experience has been that the DEP process will examine in detail alternative technical approaches and select the best course of action. This detailed examination frequently uncovers technical approaches and solutions not previously examined. In addition to establishing a detailed WBS and alternative technical approaches, the DEP also establishes specific Quality Assurance metrics for that particular Delivery Order. The finalized DEP with its detailed WBS revised technical approaches, Earned Value Management, Risk Assessment Plan and specific Quality Assurance metrics will be presented to the Virtual SYSCOM task leads for review and approval.

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Risk Recognition and Reaction
The EOIR Team’s risk management practices provide visibility to potential problem areas and counteracts with methods to reduce or minimize their impact on performance. The SeaPort-e Quality Assurance processes are proactive in identifying potential risks and identifying resources to mitigate risk.

The EOIR Team philosophy and structure is designed to mitigate any significant technical risk. By incorporating a broad Team that consists of Defense Industry Leaders, the level of technical risk, or the inability to support all of the Virtual SYSCOM technical efforts on the overall contract is nominal simply due to the resources and capabilities of our Team. However, technical, cost and schedule risk are present on each and every technical task. To address each of these risk factors, EOIR uses the DEP Quality Assurance Process discussed earlier. Each of these reports in the DEP is designed to identify potential program risk areas in advance. The risk area, type and level are identified at the task launch date. By identifying these risk factors in advance you can also identify a program path to avoid or mitigate the particular risk factor should it arise during program execution.

The EOIR Project Manager utilizes the DEP process as both a preventive and proactive measure to gauge Task Order performance. Forecasting and measurement tools are put in place for both schedule and cost to give insight into planning and accomplishment. EOIR utilizes an Earned Value Management Report to assess the percentage of completion of technical programs. The Earned Value Management report identifies specific technical milestones and exit criteria for each task. As the exit criteria for each subtask are completed, it permits a calculation of the percentage of completion or earned value for the project. This earned value is compared to program expenditures to quantitatively assess the program status. EOIR sets thresholds on the amount of variance that is acceptable on each technical program. This variance between actual expenditures and earned value is used as a trigger for our Corrective Action Plan. If a variance is detected, our Administrative/Quality Assurance Manager (A/QAM) launches our Corrective Action Plan. This plan first seeks to clearly identify and isolate the problem within the program. If the problem is linked to one of the risks considered in the Risk Mitigation Plan, then a path to correct may already be identified. The A/QAM and the Project Manager reviews the alternatives in the Risk Management Plan and determines the best course of recovery or cure. This recovery is captured in a Program Cure Plan that is then incorporated into the DEP.

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Work Definition End Products/Deliverables
EOIR Technologies provides cost and technical progress reports monthly based on the requirement of the contract. These reports are submitted as a function of Work Request in the format specified in the SOW and required under the contract.

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Maintaining Technical Expertise in the Workforce
EOIR has incorporated a strategic and aggressive recruiting program to forecast potential opportunities for all of our Government contracts. We subscribe and actively search major online resume databases to include military and intelligence resources. We target University and College recruiting fairs and on-campus interviewing opportunities to select the best and the brightest candidates for our contracting needs. We also attend high-tech recruiting fairs, symposiums and conferences to attract and recruit the top candidates with both the technical credentials and security clearances we are looking for.

EOIR’s Compensation Plan has been fine tuned with over 20 years of Government and commercial contracting experience. This Compensation Plan consists of two main elements: employee fringe benefits and salaries. This plan is strategically designed to attract, maintain and retain the best candidates for both technical and managerial positions.

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